Returns information:

Christmas Extended Returns

All orders placed between 3rd November 2022 – 31st December 2022 will have until 31st January 2023 to make a return for exchange or refund.

Orders placed after 31st December 2022 will revert back to our usual returns policy of 30 days.

 

Our return process takes 14 working days, we are currently working through an extremely high volume of return and exchange requests and at this time, these requests will take the full 14 working day period to be processed. We endeavour to have these completed as soon as possible for you, but sadly are unable to intercept returns that are within this processing period.

We respect that you may occasionally need to return an item and offer a full refund or exchange on all items.

Refunds or exchanges must be returned to us within 30 days of the product being received.

Returned products must be in perfect original sale condition, unworn with tags still attached.

Return postage is at the buyer's own cost and risk. All items to be returned via tracked mail to ensure returns arrives safely. No refunds will be given for any items that go missing in the post.

For hygiene purposes, no refunds or exchanges will be given for products that have aftershave, makeup, body odours or cigarette smoke on.

 

How to return:

To return your order, just follow the few simple steps below:

1 - Head to our returns portal (you'll need your order number ready)

2 - Select what items you'd like to return and why. 

3 - Select your chosen return method. You'll be able to see your closest carrier on the map.

4 - Print your returns label and attach to the outside of your parcel (there are alternative options other that print) 

5 - Your parcel will then be ready to be taken to your chosen drop-off point! 

Click the link below to start your return:

https://arneclo.intelligentreturns.net